|
UNITED STATES
+ 800 284 3569 Phone
(MPA, MPI, MMS, HRPC)
+ 607 257 6355 Fax
(8AM-5PM EST, Toll Free)
Email Support
|
AUSTRALIA
+ 61 3 9720 2088 Phone
+ 61 3 9729 0433 Fax
Email Support
|
FRANCE
For MPA, MPI, CAD Tools
+ 33 04 72 82 11 30 Phone
+ 33 04 72 82 11 39 Fax
Email DAS Support
For Altanium, MPX, Shotscope, Celltrack
+ 01 60 07 50 70 Phone
+ 01 64 30 63 52 Fax
Email MMS Support
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GERMANY
+ 49 2233 205320 Phone
+ 49 2233 67587 Fax
Email Support
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ITALY
+ 39 039 605 6057 Phone
+ 39 039 605 7745 Fax
Email Support
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JAPAN
+ 81 3 5215 0388 Phone
+ 81 3 5215 3686 Fax
Email MPA,
MPI
|
|
KOREA
+ 82 2 786 8182 Phone
+ 82 2 786 8185 Fax
Email Support
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SPAIN
+ 34 93 373 52 82 Phone
+ 34 93 373 43 36 Fax
Email Support
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UNITED KINGDOM
+ 44 1689 878111 Phone
+ 44 1689 878678 Fax
Email Support
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| To
improve response time, please have the following information
available when you contact us:
-
Is it a NEW CASE? If
not, specify the case ID number.
-
What Moldflow software
is being used, and which release?
-
What hardware platform
and operating system are being used?
As an additional resource,
Moldflow also provides a Moldflow
Community Center (MCC) , where commonly encountered issues
and the latest news about our products are posted.
In the case of hardware problems (where the equipment is non-functional
or damaged) contact Moldflow for an official Returned Materials
Authorization (RMA) number. The RMA will include details on
where to ship the equipment for repair or replacement.
Procedure for obtaining an RMA number:
When in the field and requiring urgent support:
-
Call the MMS Support line (1-800-284-3569)
with all related details about the failure. A support
technician will explore all possible troubleshooting and
diagnostic procedures before issuing an RMA.
-
Please have your support ID and all serial
numbers available before making the call as these may
be requested.
When sufficient time is available to log a request
through proper support channels:
-
-
Please include a complete description
of the failure. A new support case will be opened and
a corresponding RMA number will be issued if necessary.
-
For the fastest response time, please
include the serial numbers of the equipment in the support
request.
Do not ship equipment
without an RMA number!
|
