Autodesk Moldflow technical support is a service provided
to all of our maintenance paying customers. Our goal is to provide
quick and accurate responses to all customers entitled to our service.
When you contact support, your case will be immediately logged with
our support service. Your case will be tracked from the time it is
opened until a resolution can be provided.
UNITED STATES
+ 800 284 3569 Phone
+ 607 257 6355 Fax
(8AM-5PM EST, Toll Free)
Email Support
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AUSTRALIA
+ 61 3 9720 2088 Phone
+ 61 3 9729 0433 Fax
Email Support
|
FRANCE
+ 33 (0) 4 72 82 11 30 Phone
+ 33 (0) 4 72 82 11 39 Fax
Email Support
|
GERMANY
+ 49 2233 205320 Phone
+ 49 2233 67587 Fax
Email Support
|
ITALY
+ 39 039 605 6057 Phone
+ 39 039 605 7745 Fax
Email Support
|
JAPAN
+ 81-3-6221-3559 Phone
+ 81-3-6221-1786 Fax
Email Support
|
KOREA
+ 82 2 3484 3450~3451 Phone
+ 82 2 3484 3480 Fax
Email Support
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SPAIN
+34 93 374 66 37 Phone
+34 93 473 33 52 Fax
Email Support
|
UNITED KINGDOM
+ 44 1689 878111 Phone
+ 44 1689 878678 Fax
Email Support
|
CHINA
+86 20 85238116 Phone
+86 20 85238126 Fax
Email Support
|
TAIWAN
+886 2 27576868 Phone
+886 2 27576969 Fax
Email Support
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INDIA
+91 20 66209400 Phone
+91 20 66209399 Fax
Email Support |
To
improve response time, please have the following information
available when you contact us:
-
Is it a NEW CASE? If
not, specify the case ID number.
-
What Moldflow software
is being used, and which release?
-
What hardware platform
and operating system are being used?
When sufficient time is available to log a request
through proper support channels:
-
-
Please include a complete description
of the failure. A new support case will be opened and
a corresponding RMA number will be issued if necessary.
-
For the fastest response time, please
include the serial numbers of the equipment in the support
request.
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