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Technical Support
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Moldflow technical support is a service provided to all of our maintenance paying customers. Our goal is to provide quick and accurate responses to all customers entitled to our service. When you contact support, your case will be immediately logged with our support service. Your case will be tracked from the time it is opened until a resolution can be provided.

Customer Care Movie


For Design Analysis Solutions


UNITED STATES

+ 800 284 3569 Phone
(MPA, MPI,)
+ 607 257 6355 Fax
(8AM-5PM EST, Toll Free)
Email Support


AUSTRALIA

+ 61 3 9720 2088 Phone
+ 61 3 9729 0433 Fax
Email Support


FRANCE

For MPA, MPI, CAD Tools
+ 33 04 72 82 11 30 Phone
+ 33 04 72 82 11 39 Fax
Email DAS Support


GERMANY

+ 49 2233 205320 Phone
+ 49 2233 67587 Fax
Email Support


ITALY

+ 39 039 605 6057 Phone
+ 39 039 605 7745 Fax
Email Support


JAPAN

+ 81 3 5215 0388 Phone
+ 81 3 5215 3686 Fax
Email MPA, MPI


KOREA

+ 82 2 786 8182 Phone
+ 82 2 786 8185 Fax
Email Support


SPAIN

+ 34 93 373 52 82 Phone
+ 34 93 373 43 36 Fax
Email Support


UNITED KINGDOM

+ 44 1689 878111 Phone
+ 44 1689 878678 Fax
Email Support


CHINA
+ 86 21 58201677 Phone
+ 86 21 58201675 Fax
Email Support


INDIA
+91 20 30581050 Phone
+91 20 30581051 Fax
Email Support

To improve response time, please have the following information available when you contact us:
  • Is it a NEW CASE? If not, specify the case ID number.
  • What Moldflow software is being used, and which release?
  • What hardware platform and operating system are being used?

When sufficient time is available to log a request through proper support channels:

  • Email your request to ‘support@moldflow.com’.
  • Please include a complete description of the failure. A new support case will be opened and a corresponding RMA number will be issued if necessary.
  • For the fastest response time, please include the serial numbers of the equipment in the support request.
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