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Frequently Asked Questions (FAQ)

General Product Related:


Q: What are the key features of this product?

A:The usage paradigm for Moldflow Communicator is centered on the following three key features:
  • Visualize results exported from Moldflow Plastics Insight® (MPI®) and Moldflow Plastics
    Advisers® (MPA®) to identify problems and validate solutions.

  • Compare results between two studies to realize design improvement.

  • Quantify analysis inputs and results against a set of criteria or best practices. (Note: This feature
    is available only with results exported from MPI).

Q: Who is this product targeted for?

A: The product was developed primarily as a means for Moldflow users to share analysis results and design knowledge with distributed product teams. A secondary reason was to allow companies that either outsource or rely on their vendors or suppliers to perform analysis, to have a means to quantify the quality of analyses performed. This is achieved through user-specified analysis quality criteria.

Q: What benefits does Moldflow Communicator offer MPI users?

A: Through the Moldflow Communicator, users can:

  • More easily communicate insight gained from analysis to non-Moldflow users.
  • Improve communication beyond core design teams. For example, manufacturing personnel,
    procurement engineers,
  • Increase collaborative design and procurement workflow efficiencies
  • Reduce expensive late design changes and errors

Q: I currently prepare HTML/Word/PowerPoint reports to share results. Why should I use Moldflow Communicator?

A: Moldflow Communicator addresses inadequacies of the traditional communication tools, which include project reports created in HTML, Microsoft Word or PowerPoint formats. These reports may include a combination of text, static images and 2D animations. However, these traditional communication tools
may not be adequate for sharing critical information among distributed teams. Moldflow Communicator enables extended team members to view results dynamically and interactively on 3D models. Additionally, Moldflow Communicator features a set of powerful tools to simultaneously compare analysis results from two studies (a study is an analysis iteration). It also features options to synchronize model orientation, result selection and result plot scale to investigate the models and results simultaneously.

Q: Which type of results can I view with Moldflow Communicator?

A: This product supports virtually any result generated within Moldflow Plastics Insight® (MPI®) and Moldflow Plastics Advisers® (MPA®). These results can be XY plots; shaded, contour, scalar, vector and tensor plots; iso-surfaces; displacement plots; and animations.

Q: What type of visualization capabilities does Moldflow Communicator support?

A: Moldflow Communicator supports extensive model manipulation and visualization capabilities, including the dynamic and incremental pan/zoom/rotate functions, standard view orientations, select saved view bookmarks, cutting planes and similar features.

Q: Are there tutorials available with the product?

A: Yes. The product comes with a tutorial. Additionally, the Gallery section offers several examples which can be downloaded and viewed inside the Moldflow Communicator.

Q: What are the system requirements?

A: Details of supported hardware and system requirements are provided on www.moldflow.com

Q: What is the input file format for Moldflow Communicator?

A: Moldflow Communicator supports files with *.MFR (Moldflow Results) extension. These MFR files can be created inside MPI and MPA. Additional information on creating MFR files is provided towards the bottom of this page.

Q: I already own Moldflow Plastics Insight (MPI) and or Moldflow Plastics Advisers (MPA). Can I still use the Moldflow Communicator?

A: Yes, the Moldflow Communicator was developed for the benefit of MPI users, MPA users and nonusers.

Q: How do I get customer support?

A: Only e-mail based support is provided for Moldflow Communicator. MPI and MPA customers on active maintenance can contact regular support channels for assistance with Moldflow Communicator. We recommend all other users to email their questions to, support@moldflow.com

Q: What languages is the product available in?

A: At the present time, the product is only available in English.


MFR File Related:


Q: What is an MFR file and what does it contain?

A: The MFR file is the input file format to the Moldflow Communicator. It contains both the analysis model and analysis results and can be created inside MPI. A single MFR file can contain results from up to two studies (a study is an analysis iteration). Additionally, up to eight results can be exported per analysis type. For example, a Fill+Pack/Cool/Warp analysis may contain up to 24 results. This offers great flexibility in distribution and sharing of results.

Q: How do I create an MFR file?


A: To create a MFR file, you will require MPI 6.0 Revision 1 or higher, or MPI 8.1 Revision 3 or higher. Inside MPI’s Synergy or the MPA user interface, open a study with results. Decide which results you want to export keeping in mind that you can export up to eight results per analysis type. Simply right click on any result and select, ‘Mark for export’. Repeat this process for the other results. To create the MFR file, select, File/Export. To export results from two studies, using CTRL key, pick the two studies and then select, File/Export.

Q: What is the typical file size of a MFR file?

A: The file size depends on the number of results exported, types of results exported, size of the model (i.e., number of elements) and type of mesh used. To ensure efficient file size, we employ compression technology.

Q: Would compressing the file using WinZip or other similar programs further reduce the MFR file size?

A: As stated in the above response, the MFR files are already compressed. Therefore, you will realize little to no further file size reduction using WinZip or other similar products.

Q: What is the minimum version of MPI required to export MFR files?

A:MPI 6.0 Revision 1 or MPA 8.1 Revision 3 are the minimum versions required.


If we have not been able to answer your question, please e-mail us at support@moldflow.com.

You can also download these FAQs in PDF format.

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